metalshop   /   GDPR Personal Data Processing Agreement

GDPR Personal Data Processing Agreement


We really appreciate that you're about to become one of our satisfied customers. However, the process of purchasing goods online is far more complex than it might look at first glance, especially as far as security of data is considered. The security of data and especially the security of our customers’ personal data is a high-priority of ours which we take very seriously.

We METALSHOP.CZ, s.r.o., based in: Bystřice 174, 73995 Bystřice, Czech Republic, CRN: 28574699, (hereafter referred as The Company, or We), as the e-shop administrator of metalshop.​i.e (hereafter referred as ​'the e-shop​') do everything to the best of our abilities to ensure that your personal data ​is both safe and processed in accordance with all the applicable regulations and laws.


Your personal data ​will be processed for ​the purposes of a ​purchase contract​ with the following purposes:

  • to ensure order completion;
  • to ensure delivery of goods;
  • to ensure the fulfilment of all the consequential rights resulting from defective performance or related to reimbursement in case of damage;
  • ​To ensure our Company’s fulfilment of legal obligations​.

The legal basis for personal data processing are ​the terms of contract, entered by our Company​, yourself and the applicable legal obligations, especially those resulting from the Civil Code of the Czech Republic. Unless otherwise stated, your ​e-mail ​will only be used for the purpose of direct marketing. In this instance, the legal basis is our Company’s legitimate interest in this type of processing. You can read about how to easily unsubscribe from this type of direct marketing below.


For purposes of order completion, its delivery and other fulfilment of all the consequential rights, We are going to process Your: name and surname, phone number and E-mail, address and mailing address, content of Your order and information related to Your order and to its completion; in case of business purchase, We are also going to process name of the company, Company Registration Number (CRN) and Value Added Tax Identification Number (VATIN). We may also process information about damage and faulty performance in claim-related cases.


Our E-shop uses cookies as you probably noticed when you entered it. These cookies, when combined with other information, may be under specific circumstances considered a personal information on their own merit. It is not in our interest however, to allow those circumstances to emerge. Even though we are positive that cookies do not become personal data in our handling of them, we do wish to mention them here in our pursuit of full transparency and transparent behaviour.

Cookies are small pieces of data sent from a website and stored on the user’s device (PC, cell phone etc.). Cookies allow us to run our E-shop properly and ensure its comfortable use. Specific cookies also help us offer more relevant products to our customers or provide us with statistical data about E-shop’s traffic.

Our website uses advanced cookie bar where you can learn about specific types of cookies used and comfortably adjust which cookies you wish to use and which you do not. You can also adjust your cookies settings and delete them in your browser.


Unless otherwise stated, your personal data are not going to be shared with or made accessible to third parties, with only exceptions mentioned in this paragraph below. We can be obliged to provide your personal data to the state authorities in accordance with applicable law (e.g. the Police of the Czech Republic). Furthermore, your personal data are going to be processed by the following processor, the company Next CRE s.r.o. (Ltd.), based at Poštovní 244 street, Staré Město, ZIP: 73961 Třinec, Czech Republic, CRN: 29396239 (hereafter referred as “the Operator”), which provides us with services related to the E-shop’s administration and service. In order that the Operator is able sufficiently manage E-shop’s proper function, the Operator also uses services of additional processors cooperating with the Operator. Moreover, your personal data may be also processed by a provider of hosting services, specifically by the company VSHosting s.r.o. (Ltd.), based at Sodomkova 1579/5 street, Hostivař, ZIP: 10200 Prague 10, Czech Republic, CRN: 61505455.

The Operator also uses sophisticated services (cookies etc.), that process information that are not usually considered as personal data, for You, as a person, cannot be identified through them. The goal of these services is to provide analysis associated with E-shop’s administration and to ensure E-shop’s comfortable functioning as well as offer more relevant products to individual target groups. In case that We would be able to identify you through these services thanks to either an accidental occurrence, technological development or legal interpretation, or in case that We would be able to assign additional personal data from these services to You, as an identified person, let us introduce you to additional parties:

  • Google Group Companies, in particular Google Commerce Limited,based in 70 Sir John Rogerson’s Quay, 2 Dublin, Ireland and companies Google Inc., based in 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; Dublin 2 Ireland;
  • Company Facebook Ireland Ltd., based in 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland which will process the personal data in accrdance witch Privacy Policy (;
  • Company Lead Media s.r.o., based in Karpatská 6, 811 05 Bratislava, Slovakia, ID number: 47 726 601;
  • Company Funnel AB, based in Drottninggatan 89, 113 60 Stockholm, ID number: 559062-1263;
  • Company next CRE s.r.o., based in Poštovní 244, 739 61 Třinec, ID number: 29396239;
  • Company PPL CZ s.r.o., based in K Borovému 99, Jažlovice, 251 01 Říčany;
  • Company Zásilkovna based at Drahobejlova 1019/24, 190 00 Praha, Czech Republic;
  • Company ComGate, a.s., IČ: 265 08 842, based in Prague 7 – Holešovice, Jankovcova 1596/14a;
  • Company PayPal (Europe), based in S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg;
  • Company, Inc., a Delaware corporation, besed in 33 W 17th St, New York, NY 10011 and Company Aircall SAS, a French société par actions simplifiée (SAS) based in 11-15, rue Saint Georges, 75009 Paris (France);
  • Company Freshworks, Inc., based in 2950 S.Delaware Street, Suite 201, San Mateo, CA 94403;
  • Company Heliom inc., based in 274 Christophe-Colomb Est, Quebec, QC, Canada, G1K 3T2;
  • Company Hotjar Ltd,, Level 2, St Julians Business Centre, 3 Elia Zammit Street, St Julians STJ 3155, Malta;
  • We do not forward to, nor do we share your personal data with any third country or international institution that do not provide requisite private data protection. One exception may be, in case of operators of some services associated with E-shop’s administration, the forwarding of personal data to the United States of America. Nonetheless the parties featuring in these instances always comply with the conditions of EU – US Privacy Shield, which is an international legal framework ensuring appropriate standard of handling of personal data and their protection in the United States of America. You can read more about this mechanism here:


    You have many rights in relation to the personal data processing. You can contact us at any time, either via mail or E-mail, both of which are mentioned above; and demand a confirmation about whether your personal data are being processed and if they indeed are, you are going to be granted an access to your personal data as well as to additional information about them. You have also the right to demand correction of inaccurate information or completion of incomplete personal data. You can, at any time, demand deletion of your personal data, granted there is a reason for this action; or you can also ask to limit your personal data processing, should there be a reason for this action also. You have the right to your personal data and You have the right of transfer to another administrator. You have the right to raise an objection in cases that your personal data procession is based on our legitimate interest. As an objection is also considered the action of simply unsubscribing from direct marketing, which is going to be allowed to you within all the marketing messages sent to you. Your personal data are processed fairly and in a transparent way.


    We receive your personal data only from You. The act of provision of your personal data is completely voluntary for the act of contract conclusion is also completely voluntary. In case that you would deny providing us with leastwise the obligatory minimum of your personal data, we would be unable to sell You any products or realize any contract with You. In relation to the cookies, do not forget about our sophisticated cookie bar which allows you to set your cookie settings accordingly to your personal requirements. The use of cookies that are not mandatory for the functioning of the E-shop is also completely voluntary. Personal data are going to be processed (stored) only for periods of time necessary. Personal data, processing of which is required by the law, are thus going to be processed for the periods of time required by the law. Personal data in relation to the terms of contract and in relation to additional rights and obligations are going to be processed only for periods of time necessary for any eventual judicial disputes in which they are still going to be enforceable, which is as a rule usually three years, counted from the date of the placement of an order or settlement of last claims associated with said order. The act of procession of personal data does not result in automated decision making. The act of use of cookies and other modern, similar, abovementioned means of optimization of your experience at our E-shop may result in creation of a profile based on your use of our website, which serves mainly for creation of a product offer that may be more interesting and relevant for You. However, there are no legal consequences, nor any binding decisions are made based on this profile. Considering that this information, which we receive from your use of our website, is based on cookies, you can influence its scale of processing, either by adjustment of settings in our sophisticated cookie bar, or simply in your internet browser settings. After the time limits required for your personal data processing are met, your personal data are going to be deleted without any unnecessary delay.

    METALSHOP.CZ, s.r.o.

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